Gaining productivity by innovating DEX

Southern Company Gas launched the Firstup platform to give employees the same digital experience at every endpoint, including on mobile and SharePoint. This provided employees with greater access to relevant content, leading to improved employee engagement, which in turn positively impacted the company’s business.

Using the Firstup platform, the company was able to keep their frontline workforce safe during the pandemic, digitize key business processes and ultimately provide a better customer experience to natural gas users. Critically, the utility was also able to boost productivity, saving 91K hours of employee time—a productivity gain worth approximately $3.9 million.

“As part of an initiative to improve information for frontline workers, Southern Company Gas invested in Firstup’s platform, enabling it to deliver task-critical information to employees wherever they’re located and driving a 45% increase in employee engagement.”

— Best Practices: Technology Experience Management, Forrester report by Andrew Hewitt and Jonathan Roberts