Increase employee engagement and improve customer experience with Firstup
Empower your retail team and reduce turnover through
personalized communication
Why Firstup for Retail
Firstup improves communication and reach with your entire retail workforce, helping stores reduce turnover, improve customer service, enhance training, optimize efficiency, and create a connected, customer-focused culture.
- Reach 100% of your manufacturing workforce
- Unify communications to reach workers across all systems and channels
- Develop and retain employees with personalized mobile content
- Gain insights on workforce engagement
Top retailers rely on Firstup for personalized communication
From supermarket chains to retail giants, Firstup’s deep industry expertise and proven track record make us the go-to choice for leading retail companies seeking to enhance their communication strategies.
Big Lots builds engagement
Firstup improves communication and reach with your entire retail workforce, helping stores reduce turnover, improve customer service, enhance training, optimize efficiency, and create a connected, customer-focused culture.
Reach every worker
Connect with retail employees
Reach every retail worker through omnichannel communications, from a customized mobile app to in-store register communications or digital displays. Boost engagement and efficiency by ensuring every team member receives the information and support they need.
Personalize for each worker
Create targeted campaigns based on each employee’s role and store location, ensuring that they receive the most relevant content and support specific to their needs.
Get actionable insights
Gain visibility into who has viewed, read, and engaged with your communications through analytics, allowing you to measure what’s working and make improvements.
Boost retail operations
Deliver essential content, tools, and resources through centralized knowledge hubs, streamlining daily tasks and fostering teamwork and ideation across your retail locations.
Enhance employee training
Ensure every retail worker receives the most relevant training, retail price updates, and product knowledge through targeted messaging, improving store performance and customer service.
Improve idea sharing
Enable retail employees to share merchandise ideas and celebrate store successes through two-way communication using posts, images, videos, and messages, promoting a culture of innovation and appreciation.
Maximize job performance
Deliver real-time, role-specific information to retail employees, ensuring they have timely access to the essential details needed for top store performance and customer service.
Break through the noise
Send targeted communications based on role or store location, reducing information overload and improving focus and productivity on the sales floor.
Centralize information
Provide a mobile and web platform that centralizes and targets key information, allowing retail workers to quickly access important job and product details anytime, anywhere.
Provide effortless access
Centralize and target resources, applications, and systems in one platform for easy access, streamlining your retail operations.
Simplify daily tasks
Connect key systems like payroll, inventory management, point of sale systems, and scheduling tools, allowing retail employees to handle tasks such as checking schedules, tracking sales, and clocking in – all from one convenient platform.
Customize to meet your needs
Address your store’s unique requirements by using our Partner API to integrate any enterprise system with Firstup.
Recommended resources
Explore our library of resources to help reach your frontline workers
“The platform has been transformative for us. It is helping us cut down on noise and so much communication going out. There is a huge cost savings. We have significantly shifted from a digital model versus print by having this tool because we can now reach our employees.”
Peggy Riley
VP of Employee Communications & Engagement, Wegmans
English (United States) 
English (UK)