Guides and eBooks

Big Lots Builds Workforce Engagement & Innovation in New Josh Bersin Case Study

Learn how discount retail giant Big Lots transformed their culture and tapped into frontline ideas to save over $10 million

At Big Lots, a major obstacle to an aligned, innovative culture was one-way email communication that failed to reach 75% of their workforce. By implementing a modern communication platform called “The Beat,” they opened multidirectional channels for all 35,000 associates to share feedback, ideas and recognition. 

The results were game-changing:

  • 9,000 more associates reached than before
  • 51% increase in post engagement year-over-year  
  • $10M+ saved/reinvested from employee ideas

Download the full case study to learn Big Lots’ multidirectional communication strategies, including:

  • Segmenting topics for relevant content 
  • Guidelines balancing governance and autonomy
  • Using videos, polls & social media appeal 
  • Onboarding and leadership engagement tactics
  • Quantifying the payoff in savings and a culture shift

Don’t let one-way communication hinder your organization’s potential. Give your entire workforce a voice and start tapping into their ideas and innovation.

Complete the form

Sign up for our Newsletter

Enjoy our blog? Get the latest news delivered straight to your inbox.


The Rise of the Intelligent Communication Platform

June 26, 2024