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Big Lots Builds Workforce Engagement & Innovation in New Josh Bersin Case Study

Learn how discount retail giant Big Lots transformed their culture and tapped into frontline ideas to save over $10 million

At Big Lots, a major obstacle to an aligned, innovative culture was one-way email communication that failed to reach 75% of their workforce. By implementing a modern communication platform called “The Beat,” they opened multidirectional channels for all 35,000 associates to share feedback, ideas and recognition. 

The results were game-changing:

  • 9,000 more associates reached than before
  • 51% increase in post engagement year-over-year  
  • $10M+ saved/reinvested from employee ideas

Download the full case study to learn Big Lots’ multidirectional communication strategies, including:

  • Segmenting topics for relevant content 
  • Guidelines balancing governance and autonomy
  • Using videos, polls & social media appeal 
  • Onboarding and leadership engagement tactics
  • Quantifying the payoff in savings and a culture shift

Don’t let one-way communication hinder your organization’s potential. Give your entire workforce a voice and start tapping into their ideas and innovation.

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