Cooper University Health Care

 | Case Study

Celebrating safety to drive engagement

A campaign to stop medical errors, which cost the US $17.1B annually

Cooper Health Color


A patient safety imperative

Dr. Michael Kirchhoff of Cooper University Health Care in Camden, New Jersey, wears many hats. Not only is he the Chief Innovation Officer and Patient Safety Officer, he’s also a practicing physician. Dr. Kirchhoff possesses a rare perspective on what really works when it comes to engaging healthcare professionals to adopt organizational initiatives that make a difference.

One such initiative is the Good Catch program, born out of Cooper’s High Reliability Organization journey, which recognizes employees who raise concerns about possible medical errors — estimated to cost $17.1 billion annually in the US.

Staff In Busy Lobby Area Of Modern Hospital


‘Firstup allows us to make it happen’

“The way we use Pulse Plus [our custom Firstup platform] is to celebrate those Good Catches,” Dr. Kirchhoff said. “It builds an understanding and culture around the importance of reporting. Team members see we take it seriously, and find and fix those errors to make their jobs safer and easier.”

“The best way to reduce turnover is to increase engagement. One of the best ways to energize the team about the work they’re doing is to highlight it for the rest of the organization to see.”

For the full story, watch the video.


Cooper University Health Care

Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system. Cooper has nearly 10,000 team members, including 1,600 nurses, more than 900 physicians, and 500+ advanced practice providers practicing in more than 75 specialties.
Cooper Health Color

More customers

Explore all of our customer stories

Isentia hero

Meeting the needs of a modern workforce


Digital transformation at the world’s most trusted news outlet

Oil refinery employee

Grow engagement with intelligent content delivery

Phillips 66