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A person holding a tablet displaying a report titled "Vanishing middle management & the communication gaps they leave behind" with a subtitle about the critical link between leadership and employees and how to support them. The report has a white and dark blue design with the logo "firstup" at the bottom.
Blog

As middle managers vanish, direct managers are on their own to shoulder internal comms—often without enough support

Your frontline isn’t ignoring you. They’re waiting on their manager.  Amidst mounting cost pressure and AI-driven restructuring, organizations are saying goodbye to middle managers. In the wake of these cuts, ...

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A man wearing glasses, a navy blue sweater, and jeans is sitting on a chair holding a laptop. To the right, there is a digital interface titled "Personalized Employee Journey Flow" with options including Open Enrollment, New Hire Welcome, Promotion, Anniversary, Performance Review, and Life Change, along with a "Send now" button. To the left, there is a smaller interface highlighting "Department Manager" among other roles like Floor Manager and Customer Service. The background features a gradient of purple and light blue.
Blog

Choosing the Best Internal Communication Tools for a More Connected, Engaged Workplace

If you lead internal communications, HR, or executive strategy, you’ve probably run into this paradox: your employees are getting more messages than ever, but many still feel out of the ...

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Q3 Product Release announcement with a gradient background transitioning from light pink and white on the left to blue and purple on the right. On the right side, there are five rounded square icons displaying a user profile symbol, a line graph, a row of user profile pictures, a bar chart, and a mobile phone icon. The text "WHAT'S NEW" is in bold purple above the large text "Q3 Product Release.
Blog

Firstup Q3 2025 Release: Smarter Journeys, Connected HR, Clearer Insights

At Firstup, we believe the employee experience should be seamless: the right guidance at the right time, HR tasks in the flow of work, and leadership visibility that drives real ...

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A professional man with a shaved head and a friendly smile is featured prominently. He is wearing a light blue blazer over a white shirt, with a pocket square adding a touch of style. The background is a gradient of soft colors, transitioning from white to light purple. Text on the image announces the introduction of a new CEO, Bill Schuh, and includes the logo for "firstup.
Blog

Welcoming a new CEO

At Firstup, we believe that meaningful transitions happen at moments of opportunity—when a company is positioned for success. Today marks such a moment as we welcome Bill Schuh as our ...

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A person is sitting in a chair, visibly stressed, with their hands on their head. They are facing a laptop that displays multiple error messages and warning icons. Surrounding the laptop are graphical elements like gears and alert symbols, emphasizing a sense of frustration or technical difficulties. The color scheme features shades of purple and white, creating a modern, digital aesthetic.
Blog

The real reason 70% of digital transformations fail (Hint: it’s not the technology)

In our recent webinar, digital transformation experts Jess Von Bank and Jason Averbook from Mercer, along with Firstup’s Frank Passantino, discussed what makes or breaks digital transformation initiatives. The conversation ...

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Blog

The Future of Employee Experience: How Enterprises Must Adapt to the AI Era

Work is changing. Hybrid models and remote teams are now the norm, and employees expect seamless, personalized, timely communications that help them feel connected, supported, and valued—wherever they are. The ...

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AI and Employee Experience Blog x
Blog

AI and the employee experience: How AI and automation transform workforce engagement

Today’s workplace is more dispersed than ever, with about 100 million workers worldwide participating in hybrid work. On top of that, employees expect more than just generic, top-down communication; they ...

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Navigating DEI communication in a polarized world

In today’s political climate, communications and HR teams are facing tough questions: How do we talk about DEI without alienating employees, customers, or stakeholders?

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Blog

The Future of Work: Why Workforce Orchestration Matters Now

Bridging the Execution Gap Between Strategy and Action

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Blog

[Infographic] Building the future-ready workforce

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A group of six people is seated in a circle on chairs, engaged in conversation. They are diverse in appearance, with varying hairstyles and clothing styles. Above them are several speech bubbles in different colors, indicating dialogue or discussion. The background is a soft lavender color, creating a calm atmosphere.
Blog

How to Build an Effective Change Management Process That Scales

Change is now a constant in the modern workplace—but successful change management isn’t.   A famously cited McKinsey report reveals that only 30% of transformations are successful. With such a high ...

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Blog

Building a future-ready workforce: how poor communication slows upskilling and wellbeing goals 

The global workforce is at a critical turning point. Organizations are under pressure to keep up with the breakneck pace of AI development. At the same time, they struggle to ...

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In-Person

Join us at Spotlight on Frontline—a day devoted to improving the employee experience for those working on the front lines.

Webinar

Transform How Your Enterprise Communicates — In One Hour

March 20, 2025

Virtual