Improve manager readiness

Give every new manager a stronger start

Frontline managers are some of the most trusted people in your organization—and often some of the least supported. Half fail within their first two years. With Firstup, you can give every new manager the guidance, resources, and connections they need to lead with confidence, from the moment they step into the role. Close critical capability gaps before they become performance, engagement, safety, or attrition problems.

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Confident manager standing in an office with arms crossed, smiling

From promotion to confident leadership

A promotion shouldn't mean figuring out leadership alone, and yet 85% of new managers do not get formal training. Firstup provides structured support for new managers and helps organizations deliver personalized onboarding and development workflows based on an employee’s role, location, function, and management level—so every new leader gets the right support at the right moment.

Workflows launch automaticallyWhen an employee moves into a management role, Firstup detects the change in your HRIS and automatically launches their New Manager Journey. No manual enrollment. No chasing. No one falls through the cracks.

Deliver tailored contentA first-time shift supervisor, team lead, and site manager have different responsibilities. Deliver content tailored to each manager's role, location, function, and level instead of relying on generic leadership communications.

Build the skills managers needProvide practical guidance for the moments that matter—from role clarity and compliance to giving feedback, building confidence, recognizing employees, managing difficult conversations, and developing future leaders.

Keep managers connectedHelp new managers build relationships with peers, access the information they need, recognize their teams, and stay connected throughout their first year in the role.

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See how it works

Providence increases manager engagement by 25%

"Firstup allows our functional leaders to deliver targeted, high-impact content while giving us analytics to prove how communications are driving strategic initiatives."

B.J. Moore

Chief Information Officer, Providence

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Spire builds engagement by investing in employee development

“The more people feel developed and invested in, the more apt they are to have higher engagement, higher retention, positivity about the company, and to be advocates for the company. Firstup offers that for us. It’s been revolutionary.”

Jill Pace

Director of Talent Development, Spire

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One workflow. Personalized for every new leader.

Firstup provides a ready-to-deploy New Manager journey with proven best practices, pre-built templates, and draft content that’s approximately 90% ready, so you can tailor it and launch the moment an employee is promoted in your HRIS. HR and L&D configure the experience. Firstup handles the ongoing delivery. Here’s what you get with Firstup’s New Manager Readiness solution:

Automated journey deployment: Launches automatically from your HRIS role changes and delivers targeted content by management tiers, operational functions, and site locations within a unified framework.
Turnkey core curriculum: Pre-drafted materials addressing critical leader moments and competencies, including role expectations, people-management compliance, common leadership hurdles, peer networks, and key achievement milestones.
Role- and location-based targeting: Delivers relevant content customized to the operational context of a shift supervisor, team lead, or site manager rather than broadcasting generalized leadership communications.
Built-in compliance and safety integration: Includes embedded safety and regulatory compliance modules for industries where new managers take on safety responsibilities as soon as they are promoted.
Milestone recognition and continuous updates: Features built-in celebration points at the 30-, 60-, 90-, and 180-day marks, supported by ongoing content updates.
Manager readiness intelligence: Measures journey progress, content engagement, and manager retention benchmarks at 90, 180, and 365 days through robust analytics.

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Turn manager readiness into business impact

Better-supported managers can have an impact far beyond their own performance. Because managers influence communication, engagement, safety, productivity, and retention across their teams, investing in their success can create value throughout the organization. Forrester's Total Economic Impact™ study of Firstup found:

Source: “The Total Economic Impact™ of Firstup,” a commissioned study conducted by Forrester Consulting on behalf of Firstup, 2026. Based on 10,000 employees.

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Hear from Firstup customers

See how leading organizations use Firstup to strengthen manager readiness, support leaders through critical moments, and build the foundation for more confident, connected teams.

Explore customer stories

Providence

Unifying communications channels, systems and analytics to be more nimble.

Read their story

Empower new managers from day one

With Firstup New Manager Readiness, you can launch personalized manager journeys automatically, deliver relevant guidance throughout the first year, and create a solid foundation for confident, capable leaders.

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