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Customer Case Study

How Providence streamlined employee communications to improve patient care and safety​

Unifying their communications channels, systems and analytics has helped the organization be more nimble in response to the COVID-19 pandemic, and all day-to-day healthcare operations going forward.
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Coordinating action among a dispersed regional workforce

How do you reach 120,000 frontline healthcare workers in 1,000+ locations across 7 states? How can you measure communications across your systems to ensure they’re getting critical patient care and employee safety information?

Leaders at multi-state healthcare network Providence knew they needed to unify their fragmented regional communications to deliver timely information to improve care and safety. Firstup streamlined company systems, enabling the organization to reach its 120,000 caregivers and gain agility during critical operations.

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Unifying systems for company-wide reach and analytics

Providence turned to Firstup as a way to centralize communications, reach every worker on their preferred communication channel and measure response across their organization—critical for an industry like healthcare where workers must mobilize quickly. 

When COVID-19 hit, Providence was able to view unified analytics for their pandemic messaging with the Firstup Analyze dashboard. Seeing the employee response to their messaging across all the segments of their worker population helped the company foster company-wide alignment around their pandemic response.



Providence provides a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. The organization runs 1,186 hospitals and health clinics, staffs more than 120K caregiver employees, and serves more than 5 million patients.
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