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A professional headshot of a man with glasses and a bald head is featured prominently in a circular frame. He is wearing a dark blazer over a light-colored shirt and a patterned tie. The background is a vibrant purple with white cloud graphics. To the right, a quote emphasizes the importance of employee care in relation to customer service. Below the quote, his name and title, "Matthew Owenby | Chief Strategy Officer at Aflac," are displayed. A logo for the podcast "Cruising Altitude" is located in the bottom right corner, indicating sponsorship by Firstup.
Cruising Altitude

The Ripple Effect: How Employee Experience Shapes Customer Relations

In this episode, host Nicole Alvino and Aflac's Chief Strategy Officer, Matthew Owenby, discuss Aflac's hiring processes, their focus on dignity and respect, and how AI can enhance the employee ...

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A professional woman with long, dark hair is featured in a circular frame. She is smiling and wearing a black top with a light gray blazer. The background is a gradient of purple with abstract shapes. Text to the right includes a quote about measuring employee engagement at KinderCare, attributed to Jess Harrah, Chief People Officer. Below the quote, there is a label indicating the podcast name, "Cruising Altitude," and a sponsorship note for Firstup.
Cruising Altitude

Building a Culture of Support and Trust: Strategies for People Leaders

In this episode, host Nicole Alvino talks with KinderCare's Chief People Officer, Jess Harrah, about the importance of employee engagement, the impact of offering childcare benefits, and the strategies KinderCare ...

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Cruising Altitude

The Power of Perspective: How Colgate-Palmolive Champions Diverse Thinking

In this episode, host Nicole Alvino talks with Colgate-Palmolive's Chief Human Resources Officer, Sally Massey, about key strategies for building a stronger and more innovative workforce through upskilling, creating personalized ...

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Cruising Altitude

From Onboarding to Retire: Crafting an Exceptional Employee Journey at EY

In this episode, Ginnie Carlier, Vice Chair of Talent for the Americas at EY and host Nicole Alvino discuss strategies for creating extraordinary employee experiences. They discuss the importance of ...

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Cruising Altitude

Navigating Transformation at Siemens: Leadership, AI, and the Human Element

This episode of Cruising Altitude features a conversation with Alexander Senn, Head of People & Organization at Siemens Smart Infrastructure. Together, Alex and host Nicole Alvino discuss employee engagement and ...

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Cruising Altitude

Elevate Your Workforce: Insights from the ISS Americas C-Suite

This episode of Cruising Altitude features a conversation with CIO Alice Fournier, CMO Marjorie McCarthy, and Head of People & Culture, CHRO Lisa Mitchell-Kastner of ISS Americas, hosted by Nicole ...

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Cruising Altitude

Empowering Healthcare Professionals with AI

This episode of Cruising Altitude features a conversation with Meredith Williams, CHRO at VillageMD, hosted by Nicole Alvino, CEO and co-founder of Firstup. Together, Nicole and Meredith discuss the integration ...

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Cruising Altitude

Cisco’s Formula for Building Engagement in Complex Workforces

This episode of Cruising Altitude features a conversation with Joey Wilkerson, Sr. Manager, M&A Employee Experience and Change Management at Cisco, hosted by Nicole Alvino, CEO and co-founder of Firstup. ...

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Cruising Altitude

Taking Employee Engagement to New Heights

This episode of Cruising Altitude features a conversation with Elizabeth Bryant, Senior Vice President and Chief People Officer at Southwest Airlines, hosted by Nicole Alvino, CEO and co-founder of FirstUp. ...

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Cruising Altitude

HR Innovation at Diageo

This episode of Cruising Altitude features a conversation with Brittany Polanco, Director of HR Innovation at Diageo, hosted by Nicole Alvino, CEO and co-founder of FirstUp. Brittany shares insights on ...

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Cruising Altitude

Data Empowerment and Positive Culture

The discussion highlights the critical role of data in understanding and improving the employee experience, drawing a direct correlation to business success. Gerend shares his journey and the various leadership ...

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Cruising Altitude

Matching the Employee Experience to the Customer Experience

In this episode, our host Nicole Alvino is talking with Shaelyn about re-engineering digital employee processes for greater efficiency, empowering employees to drive their own career at Northern Trust. and ...

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Webinar

Join our three-part series as internal communications experts reveal how to cut through the static and create lasting connections with every worker, regardless of where, when, or how they work.
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Webinar

Transform How Your Enterprise Communicates — In One Hour

March 20, 2025

Virtual

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