“Relationships, relationships, relationships. The more that you can start your career with relationships at the foundation is critical. The people strategy is the business strategy.”
Melissa Marshall is the Vice President of People and Organization at Banfield Pet Hospital, the largest veterinary practice in the U.S. Mel is responsible for leading the people strategy at Banfield, where she serves 20,000 associates including veterinarians and their staff. In this episode, Mel discusses how to use layers of technology to support communication among employees, how to increase diversity in a predominantly white profession, and the many ways Banfield is making the veterinary profession more accessible.
”It’s so important to have that human connection. One of the things that we know is that word of mouth is how connection happens [and] how community is really fostered. And so whether it’s through our diversity resource groups, whether it’s through our mental health and wellbeing offerings, we’ve really balanced low tech, medium tech, high tech to be able to create community and draw community around some of these major topics.”
Listen in to hear
- How to engage employees by using technology that’s familiar to them (e.g. Instagram, TikTok)
- How to use low, medium, and high tech to build connections among employees
- How to improve retention rates of employees
”At the end of the day, what we do is for our people. It’s not for the business. It’s to make a better world for our people.”
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