”To start traditions, you just have to try things out and see what sticks. These are things that really connect people to the past and make them proud to be part of the future.”
Kristin Chapman is Managing Director of People and Culture at AAA, the leader and advocate for safe mobility. Kristin brings to her role a background in cultural anthropology, which she is using to bring a unique perspective on how AAA has developed an internal brand as strong as its external legacy. On this episode, Kristin talks about developing new traditions, supporting employees through important transitions in their careers, and staying relevant over more than a century of business.
”When you can take those moments of time to reflect and honor and recognize someone’s service, that really has an important role to play in helping people feel proud, feel connected to the mission of AAA.”
Listen in to hear
- How to know when to evolve employee processes or systems
- Ideas for implementing artifacts and rites of passage at your own organization
- The importance of supporting employees through transitions
”Culture has to evolve. There are good elements of every culture and there are important elements of every culture. There’s also elements that if you don’t evolve them and they stay status quo, that they can actually be your downfall.
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