Introducing Our New Host, Nicole Alvino!

”The employee experience is something that every single leader needs to get better at, full stop. It is all about our people and understanding how we can connect them to the purpose of the company, their job, and how they feel a sense of belonging. This is the only way that we move business forward.”

Nicole is Co-Founder and CEO of Firstup, the world’s first intelligent communication platform. The Firstup platform delivers hyper-personalized communications at every moment along the employee journey for higher productivity and retention. Nicole is also our host for this new season of Cruising Altitude. In this episode, Nicole talks about how the employee experience starts with the pre-hire motion all the way through retirement, how to hyper-personalize it for each employee, and working cross-functionally to deliver a truly exceptional employee experience.

”With any time of difficulty, crisis, or change, there are two things that I always do: Lead with transparency and empathy. I think you have to be incredibly transparent, with clear communication so people know what is going on, what you expect of them as a leader, and then how you will continue to support them throughout this difficult change. So that piece with communication at the core is so important, and the empathy goes hand in hand.”

• About important metrics to track as an employee experience leader
• What skills are necessary as a successful employee leader
• How to capitalize on the opportunities available to companies with over 30k employees

“You have to start from the very beginning. So even that pre-hire motion, the time when you’re first connecting with that person who’s going to join your company. You have to think of that employee experience from that moment all the way through retire, and really think about all the moments that matter.”