How to Improve Your Digital EX Through Proactive Data and Analytics with Bill Taylor, Managing Director at MSCI

“Instead of just fixing a problem and moving on to the next, we have a mindset of getting out in front of it at a macro level before it impacts large populations within the organization.”

Bill Taylor is Managing Director at MSCI, a global leader in investment services and solutions. Bill has over 20 years of experience dedicated to managing the digital infrastructure at companies like JPMorgan Chase. He brings with him an “engineering mindset” of solving problems instead of just fixing them. And on this episode, Bill is discussing the benefits of shifting employee communications to video, why it’s important to offer accessibility options by default, and how MSCI leverages data to be proactive instead of reactive.

”We built a customer success team that is interacting more with our employees so we can understand better about what their needs are and get ahead of them. It has created an environment where our employees feel comfortable, they know who to go to in order to help them get what they need.

• About useful tools in predicting digital EX issues before they arise
• How to transition employee communications from articles to video
• Ways to handle change management when upgrading employee technology

”We have all these potential [accessibility] solutions that we can offer to people to help them. Just because I’m not hearing about them or physically seeing someone who may have a specific disability doesn’t mean that they don’t need them. So that’s when it struck me. I needed to get the information out there, let people know that these solutions or features or functions within applications exist.”