How to Deliver a First Class Employee Experience Across Your Markets

”By staying close to the dynamics of each of the markets we do business in, we ensure we are relevant. We are effective in engaging our people and ensuring that whatever we do, it’s going to be aligned with the general expectations people might have in that market.”

Paulo Pisano is Chief People Officer at Booking Holdings, the world’s leader in online travel that includes several brands including Booking.com, Priceline, and RentalCars.com. At Booking Holdings, he heads the people agenda for their 20,000 employees. In this episode, Paulo discusses how to present a strong value proposition to hook great talent, how he tunes in to each of their markets, and how to provide a consistent employee experience globally.

”It’s a powerful moment when it’s no longer just the company hierarchically taking care of employees, but when people start taking care of each other. When you start developing a sense of engagement that is not top down. It’s not structured or corporate. But an engagement that really shows care. It’s about enabling employees to help each other, to support each other, to support themselves…facilitating communication and connection in all directions around the organization.”

• How to shape a company profile to attract the right talent
• Why your intuition as an EX leader is an invaluable tool
• How employee satisfaction can be fueled by showing the results of their hard work

”The effectiveness of your role in a leadership role in the HR space is much more around your ability to ask great questions, to put the mirror back to the person, to be a good coach, to build new perspectives than to just have the answer.”