” My favorite phraseology is this ‘collective genius’ construct, where collaboration comes together with all of our unique and collective experiences. And I think with the eclectic nature of the products and services we provide as well as the people that serve to provide those, high collaboration is so important. We all want exceptional best in class customer experiences. None of us can do that in a vacuum, and it is when all of that collective genius comes together that we really get the best impact.” – Lisa Michell
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Kastner
Lisa Mitchell-Kastner is Head of People & Culture, CHRO at ISS Americas. In this episode, she’s joined by CIO Alice Fournier and CMO Marjorie McCarthy. Together with host Nicole Alvino, they talk about how their collaborative efforts enhance the employee experience through technology and AI. The discussion covers the importance of personalized communication, data-driven decisions, and AI in recruitment and onboarding processes. The episode also explores the nuances of managing a diverse and extensive workforce and the role of continuous communication and change management in successful transformations.
” If we can bring an applicant in and start to connect with them in their own native language on their own technical level of comfort, and in a way that serves them best, we found very early in that there was an opportunity to win in the marketplace or win in the talent war, and really connect with our employee base throughout their journey from applicant through retire, because we hope they stay with us for their entire career.” – Lisa Mitchell
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Kastner
Listen in to hear
- About enhancing the candidate experience by using AI technology to provide multi-language support and flexible interview scheduling
- How to personalize onboarding through leveraging real-time behavioral data and insights
- Why effective over-communication and tailored messaging are key to managing transformation
” Probably the most exciting and most challenging approach to, or reality around, transformation is to keep up the pace of technology while not going after the shiny object. How much or how little do you bring AI into your organization? How much or how little do you bring in all kinds of new technologies? There is so much out there that can accelerate the organization, but the reality in the CIO role and employee technology is no different. You have a subset of really legacy types of applications on which the foundation of a lot of organizations sit. And so when you’re talking about transforming these core systems, these are exciting, exciting times in technology, but they are also true challenges given how quickly the world’s evolving.”
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Alice Fournier
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