Changing Employees’ Lives for the Better

”When you have a diverse associate population that feels included, they collaborate more, they come up with better ideas, and they have more ownership, not only for their work, but for the outcomes of the company.”

Christopher Shryock is SVP and Chief People Officer at Sam’s Club, a chain of membership-only retail warehouses. They have 600 clubs nationwide and another 200 internationally. Christopher heads all things HR-related for the over 100,000 Sam’s Club Employees. Before Sam’s Club, he spent about 14 years at PepsiCo serving in global HR leadership roles. And on this episode, Christopher is talking about about why you should rethink hiring based on interviews, how to simplify employee processes, and the real reason why it pays to have a diverse workforce.

”We’re trying to understand who’s likely to stay with us and who’s likely to perform better through assessing simple, basic cognitive ability, what preferences and experiences people have, and a little bit of situational judgment. We do that to hire people that perform better and stay longer, but also to try to remove as much bias from the system as early as we possibly can.”

• How to find the balance between the digital and in-person sides of employee experience
• Tips on creating efficiencies in HR communications
• How to adjust your hiring process so employees stay longer and are better for the business

”Having one system is not sufficient to create a great employee experience, but it is a necessity. Because if you don’t even know where your associates are, if you can’t even have and track basic detail and information about them, how are you ever going to provide them with something that’s going to be personalized and relevant?”