Building the Rails for Employee Success and Longevity

“We build world-class educational programs; not to check a box, but to make an impact. So employees feel that Bank of America is investing real assets in their success.”

John Jordan is Head of The Academy at Bank of America. He has been with Bank of America for nearly 20 years. Under his leadership, The Academy has received over 100 awards including becoming the first JD Power Certified Career Development organization. In his current role, John is responsible for serving Bank of America’s over 200,000 employees. He oversees employee onboarding, global learning and skill development for the company. And in this episode, he’s sharing with us how journey mapping the employee experience sets candidates up for success, how to identify candidates who may have otherwise fallen through the cracks, and how they create a lifelong learning experience.

”A best practice is thinking about every process that you have as a company with real granularity, spending time journey mapping experiences that you want to have. That means onboarding through your training experience. If you’re not spending the time journey mapping everything from the email that they get when they get there day one, to that coaching session, then it’s probably not happening the way that you expect it to happen.”

• How to orchestrate rolling onboarding with cohorts
• Why it’s important to teach soft skills
• How to meet each employee’s learning style for a faster upskilling

”We’ve continued to invest more and more into our people because we see the return on that investment. And the long term impact that it makes on the flexibility of our company and on the careers that our people have.”