Boost engagement and enhance guest services with Firstup
Empower your hospitality team and reduce turnover with personalized communication
tailored to their needs
Why Firstup for Hospitality
Firstup enhances communication and connects your entire hospitality workforce, helping reduce turnover, improve guest services, streamline training, boost efficiency, and foster a cohesive, guest-focused culture.
- Reach 100% of your manufacturing workforce
- Unify communications to reach workers across all systems and channels
- Develop and retain employees with personalized mobile content
- Gain insights on workforce engagement
Elevating communication for the world’s top hospitality brands
Connect with your hospitality team
Reach every hospitality employee with omnichannel communications, from a customized mobile app to break room displays. Enhance engagement and efficiency by ensuring every team member receives the information and support they need.
Personalize for each staff member
Create targeted campaigns based on each employee’s role and location, ensuring they receive relevant content and support tailored to their unique needs.
Get actionable insights
Gain visibility into who has viewed, read, and engaged with your communications through analytics, enabling you to measure success and make informed improvements.
Boost hospitality operations
Provide essential content, tools, and resources with Knowledge Hubs, streamlining daily tasks and fostering collaboration and creativity across your locations.
Enhance employee training
Ensure every staff member receives the most relevant training, customer service updates, and operational knowledge through targeted messaging, improving overall guest experience and team performance.
Enable hospitality staff
Enable hospitality employees to share customer service ideas, celebrate team achievements, and collaborate through two-way communication using posts, images, videos, and messages, promoting a culture of innovation and recognition.
Todd Roby
Sr. Director of Communications
Support every worker
Give staff a strong start
Boost new hire retention with digitized onboarding that includes corporate culture, compliance training, and role-specific content. Help staff quickly learn and confidently contribute, fostering a positive guest experience.
Provide access to resources
Provide a mobile and web platform that centralizes and personalizes key information, allowing hospitality staff to quickly access important job-related and service details anytime, anywhere.
Cultivate a culture of recognition
Empower team members to share and engage with posts, images, videos, and notes through multi-directional communication, fostering a supportive environment that enhances team morale and guest experiences.
Maximize job performance
Centralize and target resources, applications, and systems in one platform for easy access, streamlining your retail operations.
Enhance skill development
Give your hospitality staff easy access to mobile trainings and tips, keeping your workforce up-to date.
Simplify daily tasks
Integrate key systems like payroll and scheduling tools to simplify daily tasks, enabling hospitality employees to manage their schedules and clock in from one convenient platform. Streamlining operations enhances staff efficiency and improves guest service.
Recommended resources
Explore our library of resources to help reach your frontline workers
English (United States) 
English (United States) 
English (UK) 
English (United States) 
English (United States) 
English (UK)