How does Firstup integrate with ServiceNow to enhance employee productivity and experience?

Firstup integrates with ServiceNow to enhance employee productivity and experience by allowing Firstup communications to be embedded directly into the ServiceNow Employee Center, reaching more employees seamlessly. Conversely, ServiceNow can be embedded into the Firstup experience, enabling employees to access and perform tasks in ServiceNow directly within Firstup. This streamlined access to resources and unified communication system boosts productivity.

What are the key benefits of combining Firstup’s intelligent communications with ServiceNow’s service management?

Combining Firstup’s intelligent communications with ServiceNow’s service management offers several key benefits: streamlined access to resources, improved efficiency, and increased adoption of ServiceNow. This integration creates a unified communication and service management system that ultimately fosters a more connected and informed workforce, driving higher productivity and satisfaction within the organization.

How does Firstup enable streamlined access to ServiceNow resources for employees?

Firstup enables streamlined access to ServiceNow resources for employees by embedding ServiceNow directly into the Firstup experience. This means employees can access and perform tasks in ServiceNow without leaving the Firstup platform. Additionally, Firstup’s integrated search can pull information directly from ServiceNow knowledge bases, and Firstup shortcuts provide direct access to ServiceNow.

Can Firstup’s integration with ServiceNow help improve the adoption of IT and HR services?

Yes, Firstup’s integration with ServiceNow can significantly help improve the adoption of IT and HR services. By embedding Firstup communications into the ServiceNow Employee Center, more employees are reached. Similarly, embedding ServiceNow into the Firstup experience makes services more accessible and easier to use, which increases adoption rates.

What capabilities does Firstup offer for pulling information from ServiceNow knowledge bases?

Firstup offers integrated search capabilities that allow users to pull information directly from ServiceNow knowledge bases. This means employees can find relevant articles and solutions from ServiceNow without having to navigate to a separate platform, streamlining information access and improving efficiency.

How does the Firstup-ServiceNow integration support a unified digital workplace experience?

The Firstup-ServiceNow integration supports a unified digital workplace experience by combining intelligent employee communications with robust service management. It creates a single, cohesive system where employees can access personalized communications and perform tasks related to IT service management and HR service delivery. This reduces tool switching and fosters a more connected and informed workforce.

How does the Firstup-ServiceNow integration contribute to operational efficiency and process optimization?

The Firstup-ServiceNow integration contributes to operational efficiency and process optimization by streamlining access to resources and improving overall efficiency. By delivering critical business information and facilitating seamless digital experiences, it reduces digital overload and enhances productivity, allowing operations leaders to achieve their goals of optimizing processes and improving organizational efficiency.

Firstup & ServiceNow

Keep service workflows moving

Connect ServiceNow with omnichannel, personalized communication that unblocks bottlenecks, reaches employees, and drives faster task completion.

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Trusted by top global brands

Bring communication into the flow of service

Improve productivity and create exceptional employee experiences with the combined power of two industry-leading platforms.

Fewer roadblocksReduce the friction that slows momentum. When service tasks and communication flow through the same channels, work moves faster.

Support self-serviceEasy access to IT and HR information means employees can resolve common issues on their own—without submitting a support ticket.

Better employee experienceDeliver communication and knowledge where employees already work to minimize context switching and make service tasks more efficient.

Reduce tool switching

Eliminate service and communication silos, so employees stop losing time to inefficiency and get more work done.

Push tasks to employees in the tools they already use
Reduce the load on help desks with self-service access
Ensure HR and IT requests are seen, understood, and completed
Keep more tasks on track and fewer tickets unresolved

Streamline the way service work gets done

ServiceNow tasks and Firstup communications flow through one interface to eliminate context switching and keep work moving.

Communicate wherever work happens

Display communications in the ServiceNow Employee Center to catch attention in the flow of service requests.

Save time by publishing once and delivering in both platforms
Reach employees in the flow of IT and HR service
Improve visibility, compliance, and governance

Access ServiceNow actions in Firstup

Embed ITSM actions into Firstup so employees can complete tasks without leaving the platform.

Approve tickets and requests directly in the Firstup interface
Reduce toggling between systems and keep momentum flowing
Achieve faster service resolutions

Put knowledge within easy reach

Make ServiceNow content searchable so employees can find answers fast.

Reduce platform-hopping with one unified search function
Make policy and procedure info instantly accessible
Save time, reduce frustration, and help teams self-serve

Skip navigation steps with direct shortcuts

Link to key ServiceNow pages directly inside the Firstup platform to get employees where they need to go, faster.

Add shortcuts to frequently-used ServiceNow resources
Streamline access to forms, catalogs, and workflows
Increase adoption and usage of ServiceNow tools

Frequently asked questions

Get quick answers to common questions about Firstup's integration with ServiceNow.

Close the gap between comms and service

Connect Firstup and ServiceNow to create smoother, more efficient workflows.

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