Hawai‘i Pacific Health

 | Case Study

Delivering information to ease anxiety

Critical updates reach all staff—no matter their location

How it started

Searching for a better way to communicate

In an effort to meet the need for delivering information and easing tension throughout their non-profit healthcare network of hospitals, clinics, physicians and care providers, Hawai‘i Pacific Health (HPH) wanted to allow for the internal communication team to reach out to staff in ways they previously hadn’t been able to.

As the critical need for quality care increased sharply when the COVID-19 pandemic hit worldwide, and much of the staff working 12-hour shifts on site or remote, it was vital to be able to communicate with employees in a fast, mobile method. Between the ever-changing care protocols, COVID bulletins, PPE information, and return-to-work guidelines, ensuring all staff had the same access to communication channels was of the utmost importance.

In addition, because of the stressors inherent in the healthcare field and 60% of healthcare workers reportedly experiencing some kind of burnout, the team also wanted to launch a number of wellbeing initiatives, offering mindfulness and meditation opportunities and a wellbeing podcast, in which two HPH employees share stories and conversations from frontline workers across the community.

Where they landed

Thriving by getting the right information to the right employees

Connecting over 7,000 employees spread out over four medical centers and 70 neighborhood clinics was no small feat. 

The Firstup platform was the solution.

Through this partnership, the platform was launched in just three weeks and saw a 20% adoption rate on day one. Six months in, HPH saw a 70% adoption rate.

With the platform in place, employees now learn about company news, hear inspirational stories from co-workers, and hear directly from leaders in a fast, mobile method through text messages, emails, and authentic video messages, even on days they’re not in the workplace. This provides them with the vital information they need, where and when they need it. 

“Being able to broadcast and push out critical information has been extremely helpful in keeping all of our staff, who are currently working virtually from home, informed, as well as our frontline staff who don’t have easy access to computers to get that information via email.”

— Ke‘ala Aki, Internal Communications Manager


Hawai‘i Pacific Health

Anchored by four medical centers—Kapiolani, Pali Momi, Straub and Wilcox—as well as more than 70 convenient locations statewide, Hawai‘i Pacific Health is uniquely positioned to transform healthcare. Hawai‘i Pacific Health is a not-for-profit healthcare system, which means all earnings are reinvested into improving medical equipment and facilities. They also invest in research, education and training as well as charity care for underserved people within the island communities.

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