When Your Usual Channels Go Down, Firstup Keeps Your People Informed

When your email, chat or intranet is unavailable, you can still reach every employee with Firstup. You do it by sending a campaign, the same way you do every day.

When email, chat and the intranet all go down at once, employees across shifts and sites are left waiting to hear what is happening and what to do next. That silence is where confusion, rumors and risk grow.

Clear communication matters most when things go wrong

During an outage, a safety event or a site disruption, people look to leadership for direction. A fast, clear message tells them what happened, what to do and where to get updates. That keeps frontline teams safe and keeps the business running while other systems recover.

Most organizations rely on the same few tools for everything. When those tools fail, there is no obvious way to reach people, and the hardest group to reach is the employees who don’t work at a desk.

A platform you can count on when other tools are down

Firstup maintains 99.99% platform uptime, and we’re proud of that number because of what it means for our customers. When the tools your organization relies on every day go down, Firstup is still there and ready for your communicators to use. They can reach employees through other channels and give people the guidance they need without waiting for everything else to come back online.

With Firstup, you don't need a special process to communicate in a time of need. You create a campaign, the same way you create any other, and send it.

1. Write your message. Say what is happening, what employees should do and where to find updates. Keep it short and plain.
2. Choose who needs it. Target everyone, or only the roles, shifts or locations affected.
3. Publish. Your message goes out to your employees on the channels you have set up in Firstup.

That is the whole process. One campaign, one publish, and your people hear from you directly.

One campaign can be delivered across the channels Firstup supports, so employees see it where they already look:

• Mobile: in the Firstup employee app, for people on the move
• Web: on personalized homepages, for people at a desktop or laptop
• Digital signage: on screens in break rooms, plants and stores, for people who don't carry a phone on the job
• And more, including employee email and chat once they’re back up

Frontline employees get the same message at the same moment as the front office.

You can't predict every disruption, but you can make sure you have a way to reach your people when one happens. Firstup gives your communicators one place to write, target and send, so the message gets out without delay.

See how Firstup helps you reach every employee, on every channel. Book a demo.