Big Lots Builds Workforce Engagement & Innovation in New Josh Bersin Case Study

At Big Lots, a major obstacle to an aligned, innovative culture was one-way email communication that failed to reach 75% of their workforce. By implementing a modern communication platform called “The Beat,” they opened multidirectional channels for all 35,000 associates to share feedback, ideas and recognition. 

The results were game-changing:

• 9,000 more associates reached than before
• 51% increase in post engagement year-over-year  
• $10M+ saved/reinvested from employee ideas

Download the full case study to learn Big Lots’ multidirectional communication strategies, including:

• Segmenting topics for relevant content 
• Guidelines balancing governance and autonomy
• Using videos, polls & social media appeal 
• Onboarding and leadership engagement tactics
• Quantifying the payoff in savings and a culture shift

Don’t let one-way communication hinder your organization’s potential. Give your entire workforce a voice and start tapping into their ideas and innovation.