Empowering Healthcare Professionals with AI

“HR sets the tone for the rest of the organization. We are responsible for bringing people together and building that connection, which is paramount for people to stack hands and work together. We drive the collaborative efforts across the organization.”

Meredith Williams is CHRO at VillageMD. And together with host Nicole Alvino, Meredith discusses the integration of AI to improve the digital employee experience in healthcare. They talk about how AI can take over mundane tasks, allowing healthcare providers to spend more time with patients, which increases both patient and physician satisfaction. Meredith outlines her role overseeing HR at VillageMD, the challenges of managing a diverse workforce, and the importance of personalized employee experiences using data collected from various feedback tools. The conversation also touches on fostering a high-performance culture, encouraging leadership development, and handling organizational transitions. Meredith shares personal stories and highlights the values that drive their company culture. The episode concludes with Meredith’s insights on maintaining a growth mindset and the importance of gratitude and avoiding bedtime anger in personal and professional life.

“At VillageMD, physicians are utilizing AI to give them more time to be with the patients. It eliminates hours of charting and taking notes. Being with the patients is what they love. And giving them more time to do that increases their satisfaction and balance in terms of well-being.”

• How to utilize AI to enhance efficiency
• The importance of data-driven employee engagement
• Tips on merging organizational cultures

“How are you being big? That’s a thread we pull through on everything that we do and ways in which we celebrate employees, ways in which we recognize and put the spotlight on different initiatives that are going on. And that’s really a way that we’re fostering that culture and creating that experience on a daily basis that people can live by.”