To support the delivery of our Services, Firstup, Inc. (“Firstup” “we” or “our”) may engage and use data processors (each, a “Subprocessor“) with access to the Customer Content and personal information (collectively, “Customer Data”) customers may upload, access, process, or transmit to our services. This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in your agreement with Firstup for the provision of our services (the “Agreement”).
We currently use third-party Subprocessors to provide infrastructure services, customer support and email notifications. Prior to engaging any third-party Subprocessor, we evaluate their privacy, security and confidentiality practices. We also require Subprocessors to be bound by written agreements that require them to provide, to the extent the Subprocessor is providing the same data processing services that are being provided by us, at least the same level of data protection in all material respects as we make available under its data processing addendum.
|Entity Name||Processing Activities||Location of Servers||Means of lawful cross-border transfer of data from the EEA/Switzerland (where required)|
|Amazon Web Services, Inc.||Cloud Service Provider – Infrastructure and Storage||United States, Ireland1||Standard Contractual Clauses|
|Cloudinary Ltd.||Cloud Service Provider – Image Transformation||United States||Standard Contractual Clauses|
|Datadog, Inc.||Cloud Services Provider- Platform Observability and Monitoring||United States||Standard Contractual Clauses|
|LearnUpon Limited||Cloud Service Provider – LMS||Ireland||Standard Contractual Clauses|
|Pendo.io, Inc.||Cloud Service Provider- In App Pop-up Guides||United States||Standard Contractual Clauses|
|Sendgrid, Inc.||Cloud Service Provider – In-App Email Delivery||United States||Standard Contractual Clauses|
|Zendesk, Inc.||Cloud Service Provider – Customer Support Services||United States||Standard Contractual Clauses|
1. The entity country for this subprocessor will depend on the Service Region chosen for your Firstup account. If you choose the United States Service Region the subprocessor location is primarily the United States, and we use the United States service region option with that subprocessor. If you have opted for EU hosting, the subprocessor location will primarily be the EU / UK country listed.
In the event we add or remove Subprocessors, we will post such updates here. Please check back frequently for updates or use the form below to be notified of changes by email.