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Guide

3 steps to empowering your frontline teams with technology

Our latest guide will show you how to engage your frontline workforce with the right information using the latest technology.

When implementing new technologies in the workplace, it is imperative that your entire workforce is included, from executives to part-time workers, and most importantly, your frontline employees. As your company’s first line of contact with customers, they’re vital to creating a great customer experience. But they often feel disconnected from their organization, because workforce communications are difficult for them to access—for example, they may not have a company email or a computer nearby to access the intranet. 

In this guide, you’ll learn how to use technology to help your organization take these three important steps to engage frontline employees: 

  • Optimize your internal communications: Find out how to connect with frontline workers on the communications channels and devices they prefer, and how to target your message to the right groups of employees. 
  • Invest in onboarding: Learn why creating a thoughtful onboarding experience is key to retaining workers in the first 90 days of employment. 
  • Recognize frontline employees: Get ideas for how to partner with your HR and communications teams to implement valuable recognition programs.
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