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Spire Natural Gas
| Case study
Lack of engagement costs the global economy $8.9 trillion annually. Spire increased engagement using Firstup for training and development campaigns.
Jill Pace, Director of Talent Development at Spire, is a people person. Pace spends her days working hard to ensure every one of the almost 3,700 people employed at the Missouri-based natural gas company feels connected to the organization and can see a clear path for their career development—a crucial factor for employee engagement and retention.
“We want our employees to feel like we are invested in them,” Pace said, “and that we’re there to help develop them and their careers. And that in turn makes them want to stay longer.”
With Inspire, their custom-branded intelligent communication platform by Firstup, Pace can send targeted campaigns that personalize the employee experience based on role, location, and other factors. Plus, the data Firstup provides means she can better understand how to reach the right people at the right time for maximum engagement, whether it’s essential HR information employees need to perform their duties or inspiring, motivating stories about Spire employees.
“The more people feel developed and invested in, the more apt they are to have higher engagement, higher retention, positivity about the company, and to be advocates for the company. Firstup offers that for us. It’s been revolutionary.”
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