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Retail

Increase employee engagement and improve customer experience with Firstup

Empower your retail team and reduce turnover through
personalized communication

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Reach Your Retail Teams

Why Firstup for Retail

Firstup improves communication and reach with your entire retail workforce, helping stores reduce turnover, improve customer service, enhance training, optimize efficiency, and create a connected, customer-focused culture.

  • Reach 100% of your manufacturing workforce
  • Unify communications to reach workers across all systems and channels
  • Develop and retain employees with personalized mobile content
  • Gain insights on workforce engagement

Top retailers rely on Firstup for personalized communication

From supermarket chains to retail giants, Firstup’s deep industry expertise and proven track record make us the go-to choice for leading retail companies seeking to enhance their communication strategies.

BigLots_Todd

Big Lots

$10M + saved with employee idea sharing with mobile app

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Wegmans

Connecting employees during
critical situations

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Wawa

Reaching every worker efficiently
and cutting costs by 30%

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“Using the Firstup platform was a different approach. We wanted to have a social media approach to gain more engagement and keep employees coming back. Before we were quite corporate with an intranet. Now we have colleagues downloading the app and checking regularly and we are having fun with it. It was a mindset shift.”
Layer
Will Heald
Director of Colleague Communications
Josh Bersin Case Study

Big Lots builds engagement

Firstup improves communication and reach with your entire retail workforce, helping stores reduce turnover, improve customer service, enhance training, optimize efficiency, and create a connected, customer-focused culture.

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Reach every worker

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Intelligent Communication

Connect with retail employees

Reach every retail worker through omnichannel communications, from a customized mobile app to in-store register communications or digital displays. Boost engagement and efficiency by ensuring every team member receives the information and support they need.

Personalize for each worker

Create targeted campaigns based on each employee’s role and store location, ensuring that they receive the most relevant content and support specific to their needs.

Get actionable insights

Gain visibility into who has viewed, read, and engaged with your communications through analytics, allowing you to measure what’s working and make improvements.

Staff Engagement

Boost retail operations

Deliver essential content, tools, and resources through centralized knowledge hubs, streamlining daily tasks and fostering teamwork and ideation across your retail locations.

Enhance employee training

Ensure every retail worker receives the most relevant training, retail price updates, and product knowledge through targeted messaging, improving store performance and customer service.

Improve idea sharing

Enable retail employees to share merchandise ideas and celebrate store successes through two-way communication using posts, images, videos, and messages, promoting a culture of innovation and appreciation.

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Productive Retail Teams

Maximize job performance

Deliver real-time, role-specific information to retail employees, ensuring they have timely access to the essential details needed for top store performance and customer service.

Break through the noise

Send targeted communications based on role or store location, reducing information overload and improving focus and productivity on the sales floor.

Centralize information

Provide a mobile and web platform that centralizes and targets key information, allowing retail workers to quickly access important job and product details anytime, anywhere.

Connect

Provide effortless access

Centralize and target resources, applications, and systems in one platform for easy access, streamlining your retail operations.

Simplify daily tasks

Connect key systems like payroll, inventory management, point of sale systems, and scheduling tools, allowing retail employees to handle tasks such as checking schedules, tracking sales, and clocking in – all from one convenient platform.

Customise to meet your needs

Address your store’s unique requirements by using our Partner API to integrate any enterprise system with Firstup.

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“By having an enterprise-wide communications platform, we’re saving about $100,000 a year we would have spent on a Sharepoint developer. Then there’s the time savings for my team, because we’re not posting duplicative information in multiple places. There are tons of cost savings with the Firstup platform.”
american eagle
Alexis Tragos
Senior Director of Corporate Communications

Recommended resources

Explore our library of resources to help reach your frontline workers

“The platform has been transformative for us. It is helping us cut down on noise and so much communication going out. There is a huge cost savings. We have significantly shifted from a digital model versus print by having this tool because we can now reach our employees.”

Peggy Riley

VP of Employee Communications & Engagement, Wegmans

Read their story

Connect your retail teams and improve customer service with the Firstup platform

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