Built to secure and support global enterprise
We’ve developed a best-in-class workforce communications platform for some of the largest, most complex organisations in the world.
Certifications
Trusted security with the highest standards
Our industry-leading security, privacy and compliance processes ensure your data is safe and there when you need it. We adhere to industry best practices to protect our customers’ data throughout its life cycle on our platform.
SOC 2, Type 2
California Consumer Privacy Act (CCPA)
GDPR Compliant
Cloud Security Alliance
ISO 27001:2022 Certified
Customer Trust
Companies that rely on Firstup
Leading brands with some of the world’s largest workforces know they can count on our platform.
Product Security
Protect your data
Advanced security settings give you the power and flexibility to control your content while giving the right level of access to those who need it.
Control who has access to what with flexible authentication, including support for single sign-on, email/passwords, usernames or even HRIS file syncs.
Grant the right level of permissions and access to different user groups based on their needs.
Control who can interact with pieces of content or entire content channels. Set privileges for visibility, liking, commenting and sharing based on criteria like role or location.
Get reports on usage, including commenting, sharing, publishing and more, so you know who’s doing what with your data.
Platform Security
Secure the entire experience
Our cloud-native platform helps guarantee security and resiliency. Our data is hosted on Amazon Web Services, so it’s protected by Amazon’s industry-leading security features.
Platform security features
- Data encrypted using industry standard AES 256-bit encryption in transit and at rest
- Mobile-native biometric authentication
- SAML-based single sign-on
- End-to-end application vulnerability and penetration tests
- Adaptive web application firewall and DDOS protection
- SOC 2 Type 2 Compliant
- GDPR Compliance: with our obligations as a data processor
- California Consumer Privacy Act (CCPA)
- ISO 27001 Certified
Global Availability and Support
Always on, worldwide
Unrivaled uptime and data access
- 99.99% uptime
- Automated incident response and resolution
- Available data centers in 42 zones across 16 geographic regions
Broad support for you and your end users
Your architect provides technical support to ensure a successful implementation.
Our customer engineering team provides app update management, API support and integrations support for the long term.
Get end-user support directly from Firstup applications.
Security and Compliance Team
Guidance from subject matter experts
Our Security and Compliance team includes subject matter experts in US and international cybersecurity law and compliance guidelines, software engineering, secure software development and systems architecture. They ensure the most stringent standards are applied to our cloud-based AWS system and your specific platform. We serve many of the world’s most rigorously regulated business sectors, and our team ensures compliance with these demanding standards.
We enforce strict internal and external data privacy policies and protections to ensure customer data is safe in our environment at all times. Additionally, to ensure that our customers can lawfully transfer personal data to Firstup from outside of the European Economic Area, we provide all required protections through a series of inter-company agreements authorised under EU law.
Confidentiality
Protect your proprietary information
The confidentiality of your data is our top priority. Our platform and apps are designed from the ground up to prevent sensitive information from reaching the wrong people. We also make sure that the right people can access it when it’s most critical to your business—whether the data is at rest or in transit.
Access is restricted to those authorised to view your data, on your terms, in support of your organisation’s goals. We use multiple methods and layers of security control implementations, including but not limited to: account security, data encryption, biometrics, two-factor authentication, single sign-on (SSO) capabilities, containerisation and tokenisation.
Integrity
Keep your data intact
We maintain the consistency, accuracy and trustworthiness of data over its entire life cycle. Data is not changed in transit, and we have controls to ensure that data cannot be altered by unauthorised people. These measures include file permissions and user access controls. Plus, our automated technical controls are in place to detect any changes in data that might occur within the platform. We accurately verify the integrity of your data in real time, as it is uploaded to the platform. Backups and redundancies—including fully complete, roll-over backups and business continuity and disaster recovery options—are available to restore the affected data to its correct state.
Availability
Ensure you reach your people
Each year, we deliver billions of push notifications, emails and pieces of content to employees globally. Using multiple AWS data centers with built-in redundancy, backup and rapid provision/deprovision models, we offer the most resilient and available service in the industry. We guarantee 99.99% uptime with no exceptions. Our auto-scaling platform is rigorously tested to ensure we can accommodate businesses with hundreds, thousands and tens of thousands of employees—which we do daily.
Security Roadmap
We’re always improving your security
The thought leaders, software engineers and infrastructure architects on our Security and Compliance team are always seeking process, procedure and technical improvements. We do this to ensure the confidentiality, integrity and availability of our customers’ data, and also to keep our customers compliant with the industry regulations and guidelines that impact their business decisions. To that end, we are always working to achieve compliance with and/or certifications within multiple compliance frameworks.
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