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Southern Company Gas
| Case study
Empowering employees to lead the communications charge
How it started
How do you fulfill a directive from your CEO to innovate every part of your business? For leaders at Southern Company Gas, the answer was giving every employee a modern and useful digital experience.
With 60% of the natural gas utility’s employees working in the field, receiving content through email and the intranet wasn’t working for many team members. Plus, the company’s firewall and login requirements were blocking access for some. Together these factors had reduced intranet traffic and usage by more than half.
Where they landed
Since implementing FUEL, their custom-branded intelligent communication platform by Firstup, Southern Company Gas has seen employee engagement increase by 45 percent. Key to their strategy has been the launch of “FUEL Squad,” a core group of ambassadors made up of engaged employees who are empowered to publish internal communications content.
Critically, the utility was also able to boost productivity, saving 91K hours of employee time—a productivity gain worth approximately $3.9 million.
“From a cost savings standpoint,” J.P. said, “we’ve grown the size of our internal comms team without adding a single head count.
“It’s leadership engagement and it’s employee engagement. It’s incredibly powerful.”
About
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Streamlining comms to improve patient care
Turning employees into advocates
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