Reliant Rehabilitation

 | Case Study

Reimagining and connecting

Providing an enhanced sense of belonging and wellbeing in an isolated workforce


Searching for a connection

Reliant Rehabilitation provides physical, occupational and speech therapy to patients in nursing facilities across 40 states. With thousands of therapists working for the company, many of them in rural areas, the challenge was how to communicate and engage with them in the most efficient way possible.

Trying to connect and communicate with 9,000 therapists throughout rural areas was proving to be difficult, and Reliant Rehabilitation had been searching for a way to alleviate their pain points. 

The company wanted a way to engage therapists with content that provides value and commands their attention, while providing an enhanced sense of belonging and wellbeing in an industry that is somewhat isolated by nature of the work.


A platform purpose-built for communication and engagement

Reliant Rehabilitation reached out to Firstup, which helped develop ReliantLINK, an easy-to-use employee and engagement platform. Now in place, the platform is reimagining the way their therapists connect, even in the most unreachable places. 

“This has been on my career to-do list for about the last 10 years. I was so grateful that Reliant afforded us the opportunity to use a platform like this. It’s been really a good game changer for us.”

— Michelle Metzger, Senior Director of Communications

The Firstup platform was the solution.

For Michelle, the continuing goal of ReliantLINK is creating an authentic social experience for both the therapists and the clients,  and communicating necessary information while also conveying a spirit of fun and joy.


Reliant Rehabilitation

Founded in 2002, Reliant Rehabilitation is a leader in contract rehabilitation services providing Physical, Occupational and Speech Therapy services to more than 60,000 patients across the U.S. Reliant has over 8,000 employees, 780 therapy sites, and customer operations in 40 states. Reliant Rehabilitation’s mission is dedicated to the functional improvement in the patients they serve. Reliant has a commitment to provide their clients with innovative solutions to their needs, while providing the highest level of care with integrity and respect.

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